Whiteboard arrived damaged and bent - couldn't be used. To be fair, I do believe this was the courier rather than SAM Online Stores as it looked like it had been bashed around and the box was ripped in numerous places.\n\nThe 4 stars is deserved as Customer Service were very prompt and courteous in dealing with the issue and arranging a replacement/refund when requested.
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SafeBuy
We are a proud member of one of the UK's most renowned quality labels for web retailers SafeBuy.
SafeBuy: web code of practice
With over 25 million domestic PCs in the UK, the vast majority on broadband, and web sales reaching around 15% of all retail sales at the start of 2011, the standards required in the SafeBuy Code are a springboard to retailers who wish to differentiate themselves from less reputable or secure operations.
The code, amongst others, requires web retailers to:
Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications
Conform to the Data Protection Act 1998
Provide security for the processing of credit card transactions
Include physical location and contact details for themselves on their website
Display the total price consumers must pay for goods including delivery costs and provide a clear explanation of the delivery procedures
Advise the consumer if cookies are required for the processing of data
Not use spam for marketing purposes
Avoid exploitation of children
Based on complying to these standards, we wish to offer you a as secure and positive possible online shopping experience.
In order to provide you a functioning website, we make use of cookies. By using our website, you agree to our cookie policy. Would you like to know more? Please read our privacy and cookie policy.
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